Customer Information - Home Comfort Blog

6 Questions You Must Ask While on Your Initial Call

Posted by Jaclyn Thomas on Monday, December 4, 2017

Below is a list of questions that you need to ask a company representative before committing to a consultation with a Home Comfort Advisor.

Question #1: How long will the consultation take?

A proper consultation should take between 45-90 minutes.  This is ample time for the comfort specialist to evaluate the system, go over options, answer your questions, and discuss a solution that is right for you.  Anything less may leave stones unturned that could be valuable during the replacement.  Anything longer should only be dictated by you if there are additional questions or you are interested in learning more about system accessories, upgrade options, etc.  Do not allow someone to quote you a new system over the phone if they have never been to your home.  There are way too many variables to consider and allowing someone to quote a new system over the phone may open you up to a system that is installed incorrectly.

Question #2: Do you offer financing?

You need to ask this question even if you are a cash buyer.  If they say no, you should hang up the phone.

Question #3: Will you be sending any notification as to who will be coming out to my home?

A company that is focused on providing great service should want you to be completely comfortable with a stranger coming to your home.  This notification should include a picture of the comfort specialist and a little about that person.  This information will allow you to verify that the person that shows up is the person that is supposed to be in your home.

Question #4: Who owns the company & how long have you been in business?  

While you may have uncovered these answers from a company’s website, it is important to ask a person who works for the company as well.  If they are able to answer these questions, it is a good indicator that you are dealing with a local company and the owners of the company are involved.  If the person on the other end is unsure, this may point to franchise owners who are not involved in the workings of the company.  Again, who would you rather deal with when it comes to your home?

Question #5: Are you licensed and do you handle all the permitting requirements?

Believe it or not, there are still companies out there doing HVAC installations that are NOT LICENSED.  This could potentially put your family and the value of your home at a huge risk.  Any reputable company will have copies of their licenses on hand and should be able to produce a copy if needed.  Make sure they have a current license with the city you live in.  Permits and INSPECTIONS are for your safety.   If an installation is completed without a permit and is found to not meet code requirements, YOU could be required to make the repairs at YOUR OWN EXPENSE.

Question #6: Does your company carry the proper insurance?  

When it comes to the matter of insurance, many people don’t realize that they are potentially opening themselves up to a huge liability when they have a company working on their home that is not properly insured.  Proper insurance PROTECTS not only the company and their employees, but YOU as well if there is an accident causing bodily injury or property damage that happens while they are on your job site.


SAVE this article for when you need to replace your HVAC system!





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Posted by Jaclyn Thomas on Tuesday, November 21, 2017

We have all been guilty of using something that has passed its expiration date, but we thought we could get one more use out of it before it finally failed.  Some people are no different when it comes to their heating and cooling system.  You may have had multiple costly breakdowns, but feel you can get another season out of “Ole Reliable.”  I think we can all agree that breakdowns on things we are trying to “get a little more life out of” often fail at the worst possible time.

When it comes to your heating and cooling system, we see some people doing this very same thing.  If you fall into this category, it may be time to switch into planning mode.  It is always better to be proactive as opposed to reactive.

The heating and cooling system is one of the most important systems in your home.  Waiting until it completely fails is only going to put your “back against the wall” when it comes to replacement.  It is better to

be in a position where you can evaluate your options and make the proper INVESTMENT in your home, rather than settling for having to make a quick decision on a costly system.
Choosing the right company to install your system is a process and you will need the right amount of time to make the proper decision.  Again, you are investing in a SERVICE and you need to find a company you can trust.

Maintenance is the KEY…

One way to help avoid this situation is to have your system maintained by a professional company.  Most reputable companies have a service plan that includes regular maintenance, priority service, and discounts on future repairs and upgrades.  It is my advice to find a great company that offers a service plan for your heating and cooling system.  Most companies that service heating and air conditioning equipment will also having plumbing services, which can also be a bonus!

The reason maintenance is so important is because a professional can help prolong the life of your system along with pin point problem areas that may cause a complete breakdown.  Regular tune-ups by a professional can also increase the efficiency of your older system and save you money on your utility bills.  Overall, seasonal service on your system is just as important as getting the oil changed in your car.

Ultimately, emergency situations are inevitable without proper preparation.  Having your unit properly maintained by a reputable company will allow you to be proactive.  A professional will be able to educate you on when you should look at replacement versus when you should make a repair.  Take this valuable step to avoid being put in a bad situation.

If you are at the point that you would like to get a plan going, give us a call and we would be happy to send out a Home Advisor for a FREE estimate on a new HVAC system.  (317)-859-4270!

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5 Biggest Misconceptions About Your Heating and Cooling System

Posted by Jaclyn Thomas on Monday, October 16, 2017

When it comes time to purchase a new heating and cooling system, it might be your first interaction with a company that performs this service.  That is okay.  There are a ton of misconceptions about the industry as a whole that can lead to confusion.  Below is a short list of 5 common misconceptions:

  1. If it ain’t broke, don’t fix it!  We hear this popular saying a lot.  However, in most cases not fixing something doesn’t cost you extra money in the long run.  When it comes to a furnace and air conditioner, continually dumping large repair costs into a unit and allowing it to perform at decreasing efficiency levels is only going to make the total cost to replace your system greater.  Remember a heating and cooling system is operating the majority of the time throughout the year.  Continuing to patch a system together is only going to slowly drain more and more dollars out of your bank account.
  2. The only time I need to have a service technician out is if the unit is not working.  This is probably the most common misconception.  A heating and cooling system is much like your car.  It needs regular maintenance.  You wouldn’t go 20,000 miles and never get an oil change, would you?  The same goes for your heating and cooling system.  Regular maintenance on your system is going to keep your system running at peak efficiency levels, increase longevity, and help you avoid a broken-down unit at the worst possible time.
  3. All equipment is the same.  Unfortunately, as has been stated numerous times, the performance of your equipment is largely dependent on who installs the system.  This is especially true when you are talking about some of the higher efficiency equipment.  A small mistake during the installation could result in a much lower efficient unit.  While most equipment is made in the same factory with only a different badge on the front, the largest factor in the performance of your system is how and who it is installed by.
  4. The company that provides the lowest price is always the company you should choose.  This could not be further from the truth.  Unfortunately, the lowest price usually points to the lowest quality.  You get what you pay for!  You are looking for a company you can trust.  Oftentimes, to get outstanding service and expertise you may have to pay a higher price.  When making this decision you will want to make sure the value is there.  The highest price does not always dictate the best value either.  When you find a company you can trust, most times you can trust they are providing you with a fair price for the service they are providing.
  5. All heating and cooling companies are the same.  During your search for the right company you will see that this is not true.  Each company out there is going to have their own vision of what they want to be as a company and what type of service they want to provide their customers.  You want to make sure whoever you choose has the same vision of service that you value.  Are you and the company a fit for each other?  Do they deliver exactly what you are looking for?  These are all great questions to consider when evaluating companies.

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Keeping Your Warranty Valid on Your HVAC System

Posted by Jaclyn Thomas on Friday, October 13, 2017

You just got a new HVAC system… what’s next? Time to keep your warranty valid on your new equipment!  A new heating and cooling system, like most pieces of equipment are going to come with a parts and labor warranty.  The standard warranty for a new system is going to be ten years on the parts and one year on the labor.  This is the standard warranty from the manufacturer.

Some companies will offer an extended labor warranty making the warranty ten years on both the parts and labor.  This is a great option on a piece of mechanical equipment that is going to be running the majority of the year in your home.

The one thing to know however is that all warranties require regular maintenance on the unit.  A maintenance plan is the best way to stay on top of your maintenance and also to make sure that you catch any smaller issues before they become larger ones. Here at Peterman Heating, Cooling and Plumbing, Inc., that plan is called the Peterman Preferred Plan. It ensures that you don’t void your warranty as long as you get your maintenance done on time.

Ultimately, you want to make sure that you don’t void your warranty by not having regular maintenance preformed moving forward after the installation of your new HVAC system.

Call today and schedule a tune-up or even purchase a Peterman Preferred Plan at 317-859-4270.


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What is in your Indiana Water?

Posted by Jaclyn Thomas on Friday, August 18, 2017

The Truth About the Water in Your Home

Did you know that your local water can be filled with a variety of dissolved minerals that can cause damage to things in your home and in some instances, even your physical health?  Protecting your family and home is one of our biggest responsibilities.  You may have seen an email a few weeks ago regarding water quality, but we wanted to give some more information in this newsletter as well to make sure you are as well-informed as possible.

Get to Know your Water

Indiana water contains more minerals than ordinary water, especially calcium and magnesium.  This means that your water is considered “very hard” on the hardness scale according to Citizen’s Energy.

Pipes, Appliances and Water Heaters Beware.

Not only do calcium and magnesium cause a hard consistency, they don’t react well with other positively charged ions like soap. As a result, soap doesn’t break down easily. It clogs pipes and wreaks havoc on appliances like your dishwasher, washing machine and water heater.

Effects on your Hair & Skin

Soap & hard water are not compatible on your appliances or your skin.  When these two combine on the skin they create a soap scum, which clogs your pores.

Salt and potassium break down minerals in hard water and soap.  Soft water also dissolves soap & allows you to wash your skin without leaving behind any scum.

Hair can benefit from soft water too!  Soft water helps by smoothing out your wild hair and prevents buildup of minerals that weigh your hair down.

The Facts

According to the Water Quality Research Foundation, when softened water was used, appliances maintained their original factory efficiency rating for as long as 15 years. In contrast, hard water cut efficiency by up to 48% and some water heaters failed after just 1.6 years. Similar findings were noted for shower heads and faucets.

The study also found that in dishwashers, softened water achieves the same cleaning results as unsoftened while using less than half as much detergent. The same lathering power works in cleaning your body and hair, equating to the use of less shampoos and soaps.  (All of these benefits add up to significant monetary savings!)

Citizen’s Energy reports the hardness of the water supply in Indianapolis is between 12-20 grains per gallon.  The Water Quality Association states that anything over 10.5 grains per gallon is considered “very hard.”  As you can see, we have a major problem here in

Indianapolis that is damaging our homes, costing us money, and presenting a potential health risk.

We Are Offering a Solution

There are several different options available for water treatment,

depending on the severity of the problem and on your personal preferences.  Whether you are on a well or have city water, we have a solution for you!

We have had a huge response so far from the e-mail that we sent out to all of our customers regarding a Water Quality Test.   If you have not called yet to receive your FREE  in-home water quality test, call today!  “Water” you waiting for?  Call 317- 859-4270 to schedule your FREE in-home water quality test and ask for Lauren.











Thank you to all of our customers here in the Indianapolis and Columbus area!


If you are in need of a HVAC repair, maintenancedrain clearingplumbing work, etc., please contact us at 317-859-4270.

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